FAQ
Frequently Asked Questions (FAQ)
1. What types of toys do you offer at Paws&Play?
At Paws&Play, we offer a variety of pet toys for dogs and cats, including chew toys, plush toys, and interactive toys. All our toys are designed to keep your pets entertained and healthy.
2. Are your toys safe for my pet?
Yes, all of our toys are made from non-toxic, pet-safe materials. We carefully select each product to ensure it meets our high standards for safety and durability, ensuring your pet’s health and safety while they play.
3. How do I choose the right toy for my pet?
Choosing the right toy depends on your pet’s size, breed, and play style. For heavy chewers, we recommend our durable rubber or nylon chew toys. For more active pets, interactive toys are a great option. If you need help, feel free to contact us for personalized recommendations!
4. Do you offer eco-friendly toys?
Yes, we carry a selection of eco-friendly toys made from natural, sustainable, and recycled materials. Look for our eco-friendly labels on product pages for more information.
5. How can I clean the pet toys?
Most of our toys are easy to clean! Many rubber and plastic toys can be rinsed under water or placed in the dishwasher (top rack only). Plush toys can often be machine-washed. Please check individual product pages for specific cleaning instructions.
6. Do you offer free shipping?
At this time, we do not offer free shipping. Shipping costs are calculated at checkout based on your location and the size of your order. We are always working to provide the best possible shipping options for our customers, so stay tuned for any updates!
7. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and standard shipping takes 3-7 business days. You will receive a tracking number once your order is shipped.
8. What is your return policy?
We want you and your pet to be 100% satisfied with your purchase. If you're not happy with your order, you can return or exchange it within 30 days of purchase. Products must be unused and in their original packaging. Please check our
9. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order directly through our website or the shipping carrier’s website.
10. Do you offer international shipping?
At Paws&Play, we are excited to offer international shipping on all our pet toys. No matter where you are, your furry friends can enjoy our high-quality toys delivered right to your doorstep. Shop with us today and let the fun begin!
11. How can I contact customer support?
If you have any questions, feel free to reach out to our customer support team via email at
pawsandplaytoys05@gmail.com
. We're happy to help!